Haygain hay steamers
Your Haygain hay steamers come with a 1 year warranty. NB: the warranty does not cover the regulators. The warranty covers the repair and replacement of your Haygain hay steamer or a part of it. This includes all required parts and labour. All repairs and replacements are at the discretion of Haygain. Haygain units purchased from Amacron Equine are covered by this Warranty. For more information about the warranty, you can contact us at firstname.lastname@example.org.
Terms of the warranty
The warranty is effective from the date of delivery. Before Haygain repairs or replaces your Haygain hay steamer under warranty, you must provide proof of purchase (such as your order conformation email or copy invoice). Without proof of purchase, there will be a fee for the work required.If your Haygain hay steamer is faulty, it is usually repaired at an authorised service centre. All work is done by Haygain or an authorised representative. Where possible, Amacron can provide a steam generator on loan while your steam generator is being repaired. There will be a fee for transportation. If you need a loan steam generator, Amacron may offer this as a replacement and will collect the faulty steam generator. There will be no fee for a replacement steam generator. If a part for your Amacron hay steamer is no longer available, Amacron will replace it with a similar functional part. Any repair, replacement or exchange of your Haygain hay steamer under warranty does not extend the warranty period.
Exceptions to the warranty
The warranty does not cover the following conditions:
Normal wear and tear
Removal of blockages
Use of parts or accessories that are not approved by Amacron
Repairs and installations by parties that are not approved by Amacron
Faults or damage caused by not maintaining the hay chest or steam generator as described in this manual
Faults or damage caused by negligent use or misuse, which includes but is not limited to the following conditions: using your Haygain hay steamer in a location that does not meet the conditions listed in the User Manual, using dirty water in the steam generator, allowing the steam generator to run out of water, insufficiently descaling the steam generator, foreign objects in the steam generator or steam manifold